1.1. LetKnow strives to protect the privacy and the personal information of its users.In this document we will clarify what measures we take to collect, protect, store, dispose and use your personal information.
1.2. A potential user must be at least 16 (sixteen) years old to be eligible to register at LetKnow and become an object of this policy.
1.3. The current document is related to the information we collect, store and process and is not related to any third-party resources, which we do not control.
1.4. All the changes that the current document may be subject to, will be published on our official Web site and be publicly accessible.
2. User Personal Information
2.1. LetKnow may collect, store and process user account personal information provided by the user at the registration. The registration procedure and the acceptance of the service Contract serves as a legal basis for LetKnow to process user personal information.
2.3. LetKnow is authorized to process personal user account information such as first name, last name, address, email address, phone number, user account username and password. We may use the mentioned information for communication, validation, authorization and security purposes. The registration procedure and the acceptance of the service Contract serve as a legal basis for LetKnow to process user personal information.
2.4. LetKnow is authorized to request and process registered user’s personal identification documents’ data. Such documentation may include passport, social security number, personal identification and be used for security, verification, authorization or legal purposes. This information can be as well used to protect users from any form of fraudulent activity on their LetKnow accounts, get access to user account is case the account has been violated or hacked.
2.5. To provide a better quality services, for security, marketing and statistics purposes LetKnow may collect, store and process usage information such as location, cookies, behavior statistics, web traffic data, IP addresses, errors information, actions logs and other.
2.6. LetKnow may collect, store and process data related to users trading activity such as trade identifiers, payment methods, buyer and seller personal information, trade currency and volumes, trade timing and terms and other. The registration procedure and the acceptance of the service Contract serve as a legal basis for LetKnow to process such information. We use this information for security purposes and potential disputes resolution.
2.7. LetKnow is authorized to collect, store and process information related to cryptocurrency transactions, blockchain operations, transaction identifier, deposit address, bitcoin amount, timestamp, from users’ LetKnow Wallets. The registration procedure and the acceptance of the service Contract serve as a legal basis for LetKnow to process such information.
2.8. LetKnow is authorized to collect, store and process all the communication data that has happened via and/or in relation to LetKnow: user messages, chat, attachments. Such information may include personal data, pictures, files, IP addresses, names, addresses, video files, personal identification documents. The registration procedure and the acceptance of the service Contract serve as a legal basis for LetKnow to process such information. We use this information for security purposes, records or/end potential disputes resolution.
2.9. LetKnow is authorized to collect, store and process the information we get from users for notification purposes or subscriptions (registration) to LetKnow services. The registration procedure and the acceptance of the service Contract serves as a legal basis for LetKnow to process such information.
2.10. LetKnow is authorized to analyze the information mentioned in the above chapters obtained directly from our registered users and/or from the external resources. We analyze this data for security purposes ours and our users. In case we detect signs of fraud, illegal activity, account misuse or breach of applicable legislation, this may lead to the user account suspension or termination.
2.11. LetKnow is authorized to use all the above-mentioned data for legal procedures, claims and court hearings to protect LetKnow rights, LetKnow registered users’ rights or third-parties’ rights.
2.12. LetKnow is authorized to process LetKnow users’ personal data for other than stipulated in this chapter purposes, in case LetKnow is bound by any legal obligation to protect the LetKnow, LetKnow user or other entity legal rights.
3. Publicly Accessible Information
3.1. All the personal information that the LetKnow user has made publicly accessible though LetKnow services like (chat, forum, user profile, trade terms etc.) is considered public and controlled by the user. Publicly accessible information loses privacy privileges and may cause undesired spam or other issues.
3.2. Publicly accessible information may be used and/or shared by other users out of your control. Please make sure you are aware of what information you make public and take a full responsibility for any consequences related to such an action.
4. Personal Information Handling
4.1. This chapter describes the terms of a personal information handling and disposal.
4.2. Personal information that comes to the possession of LetKnow is stored and processed according to the terms stipulated in this Policy and the time required to perform the appropriate LetKnow functionality.
4.3. LetKnow users may request to completely remove their user account and personal data from the LetKnow system.
4.4. Personal information handling terms:
Personal information may remain in LetKnow system logs or logs of external processors for a short period of time after the LetKnow user account has been deleted.
All the trading history is kept for fourteen days after the LetKnow user account has been deleted from the LetKnow system.
All the communication made on the LetKnow services is kept for five years after deleting the LetKnow user account.
LetKnow user account registration data and the trading information on the LetKnow user account is stored for five years after deleting the LetKnow user account.
Cryptocurrency transactions data is stored in the LetKnow system for five years after deleting the LetKnow user account. Blockchain transactions data remains publicly available.
4.5. The time your personal information remains in the LetKnow system may be determined by the time LetKnow needs to provide its services, meet any legal obligations, resolve disputes, provide customer support or other activities.
5. LetKnow Registered User Rights
5.1. This chapter specifies all the main LetKnow user personal information protection rights. Please be aware, that your personal information protection rights are as well governed by the applicable legislation.
5.2. You have the right to request your personal consent to processing your personal data.
5.3. You are eligible to request your personal information be corrected and completed in case it is not full or incorrect.
5.4. You may request your personal information be removed from the LetKnow system. See previous chapter for more information on information handling policy terms.
5.5. You may deny your personal information processing. Nevertheless, taking this into account, LetKnow may proceed with your personal information processing in case there are any legitimate grounds for that action.
5.6. You may request LetKnow to provide your personal data, unless it violates the rights of other private entities.
5.7. You may file an official claim in case LetKnow infringes personal data protection legislation.
5.8. You have the right to withdraw from your consent to LetKnow processing your personal information. The processing of your personal information prior to such a withdrawal is considered legit.
5.9. LetKnow may request to provide any additional persona identification documents in case it is required to verify a user or LetKnow has any other legal ground to make such request.
5.10. Contact the LetKnow customer support in any case related to your personal information protection issues.
6.3. In order for LetKnow to provide a better user experience, we offer to store some of the personal information that user may enter in various registration forms in a form of cookies.
6.6. You can manage cookies by adjusting your Web browser configurations. Nevertheless, LetKnow recommends to enable cookies on the LetKnow Web site to ensure the service proper functionality.